ADVANCED PRACTICE CLINICIAN / EDUCATOR
Problem Gambling Institute of Ontario
Centre for Addiction and Mental Health
Janine Robinson is a problem and responsible gambling trainer to treatment systems and gaming industries internationally. In the field since 1999, Janine's work has ranged from providing direct treatment to people affected by problem gambling, to working with systems to initiate harm mitigation measures related to gambling modernization. She is regarded as a leader in the field of responsible and problem gambling education, and leads industry staff responsible gambling training, and responsible gambling consultations for jurisdictions in Australia, the United States and Canada. Janine has a background in education, clinical care and community development, and has a passionate interest in culture and gambling.
Creating a Business Case for Responsible Gambling Training
This presentation is a case study of the Oregon Lottery's new retailer and employee training program " Responsible Gambling and You". The Oregon Lottery in consultation with Janine Robinson and Oregon public health stakeholders developed this multi-faceted program based on the central premise of customer service. Unlike many other training programs which use compliance mandates to ensure participation, the Lottery chose to focus instead on developing a strong and compelling business case for responsible gambling training. This presentation will illustrate how involving stakeholders from concept through execution resulted in unprecedented collaboration and buy-in. We will also discuss how using a customer service positioning enabled retailer staff, Lottery player facing staff as well as Lottery office staff to understand and embrace their own unique roles in promoting responsible gambling.