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Amanda Ward | 2014 Speakers

Host Responsibility Executive, SKYCITY Casino

Auckland, New Zealand

Ms. Amanda Ward started working in the gambling industry in 1991 as a croupier in Cardiff, Wales. Since then, Ms. Ward has worked in Greece, before moving to New Zealand in 1996. Ms. Ward worked in table games operations until a career break in 2000 to have two children. During this break, she completed an honours bachelor’s degree from the University of Gloucestershire. Ms. Ward returned to work in 2005 at SKYCITY Casino working between table games and increasingly assisting Host Responsibility as they made their transition to their new Host Responsibility Program in December 2007. She joined the Host Responsibility team in early 2008 to assist in the implementation of this new program.

Host Responsibility at SKYCITY Auckland

In 2007, SKYCITY Casino in Auckland, New Zealand, implemented the Host Responsibility Program to help reduce harm from gambling. The program uses a multitude of tools, such as player tracking reports, security and surveillance reporting, pre-commitment tools and research. Our primary tool, the Problem Gambling Identification Policy, was developed to help staff proactively identify behaviours associated with at-risk gamblers. Using these various sources of data, we are better able to educate our customers by giving them the tools to help themselves move towards a safer, controlled gambling environment that minimizes harm.

This presentation will discuss SKYCITY’s journey with the Host Responsibility program. How are we doing and what do we have planned for the future? What about the relationship between Host Responsibility and researchers, policy makers, treatment providers and public health?

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