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How Gambling Works

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Skill & Knowledge

Learn how skill and knowledge factor into games of chance

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Finding Help

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Finding Help

If you find yourself gambling too much, or if it no longer feels like a game, there’s help if you need it.

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2013 Speakers

Ms. Liliana Daminato

Director, Player Experience, BCLC

Vancouver, Canada

Ms. Liliana Daminato is a strong visionary who likes to design, integrate and build culture-changing initiatives. With an extensive background in customer experience, relationship management, loyalty and research, Ms. Daminato joined BCLC in 2011 to develop a stronger focus on the customer. At BCLC, Ms. Daminato is responsible for Corporate Research, Player Experience, and Customer Support, helping to ensure customer needs and feedback are woven into the design and delivery of products and services. She has ushered in innovative research approaches and established a highly effective customer panel to increase dialogue with players on a wide range of topics, including responsible gambling. Ms. Daminato is a founding member of the Customer Experience Professionals Association and member of the Market Research and Intelligence Association. The Voice of the Customer program she launched at the British Columbia Automobile Association has been recognized as a best practice by Hypatia Research.

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A welcome message from BCLC's President & CEO

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